Terms and Conditions of Use 7sea Platform

1. Acceptance of Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you ("User") and 7sea ("Company", "we", "Platform"). By accessing, registering for, or using any part of the 7sea platform — whether through the official website 7sea.win, the Android or iOS mobile app, or any other official channel — you are deemed to have read, understood, and fully agreed to be bound by these Terms and Conditions.

Acceptance of these terms is a mandatory condition for using the platform. If you are registering on behalf of a company or other entity, you confirm that you have full authority to bind that entity to these terms.

7sea reserves the right to modify, update, or replace any part of this document at any time without prior notice. However, 7sea will endeavour to inform users of material changes via in-platform notifications or email. Continued use of the platform after any changes take effect constitutes your acceptance of those changes.

2. Eligibility to Use the Platform

To register and use the 7sea platform, you must meet all of the following eligibility criteria:

• Aged 18 years and above at the time of registration
• Not a citizen or permanent resident of any jurisdiction where use of this platform is prohibited by local law
• Has never had an account terminated by 7sea due to fraud or prior breach of terms
• Register in a personal capacity and not for commercial purposes without written approval from 7sea
• Capable of making valid legal decisions and not subject to any legal restrictions

Users are solely responsible for ensuring that their use of the 7sea platform complies with the laws of their jurisdiction. 7sea accepts no liability in relation to a user's non-compliance with their local laws.

3. Account Registration and Management

Each user is only permitted to hold one account only on the 7sea platform. Multiple account registrations by the same individual — whether using different names, phone numbers, emails, IP addresses, or payment methods — is a serious violation that may result in the closure of all associated accounts and forfeiture of all balances.

When registering, you are required to:

• Provide true, accurate and up-to-date information including your full name, phone number and valid email address
• Create a strong password and keep it confidential
• Notify 7sea immediately if you suspect your account has been accessed without authorization
• Submit valid identity verification documents when requested during the KYC process

The Know Your Customer (KYC) process is mandatory and must be completed before your first withdrawal is processed. Documents that may be requested include your Malaysian identity card (MyKad), bank statement or other supporting documents verifying your identity and address. This process is a protective measure for the security of your own account.

4. Deposits and Withdrawals

7sea supports a variety of deposit and withdrawal methods commonly used in Malaysia, including online bank transfers (FPX), e-wallets such as Touch 'n Go and Boost, and other digital payment methods. All transactions are processed in Malaysian Ringgit (MYR).

Deposit Terms:

• The minimum deposit amount is as stated on the platform's Deposit page
• Deposited funds must originate from a legitimate source and belong solely to the registered user
• 7sea does not accept third-party deposits made on behalf of a user
• Successfully processed deposits cannot be reversed once credited to the account

Withdrawal Terms:

• Withdrawals may only be made to a bank account or e-wallet registered under the same user's name
• KYC verification must be fully completed before your first withdrawal is processed
• Withdrawal processing time ranges from 15 minutes to 24 hours depending on the chosen method and verification requirements
• 7sea reserves the right to delay withdrawals for security review purposes if suspicious activity is detected on an account
• Any taxes or charges imposed by banks or payment providers are the responsibility of the user

5. Bonuses, Promotions and Special Offers

7sea offers a wide range of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, loyalty rewards, and seasonal promotions. Each bonus is subject to specific terms stated on the respective promotions page.

General Bonus Terms:

• All bonuses are subject to the required rounds (rollover/wagering requirement) as specified before withdrawal is permitted
• Bonuses may only be claimed once per user, per household, per phone number, and per IP address, unless otherwise stated
• Bonuses are non-transferable to other users and cannot be directly converted to cash
• 7sea reserves the right to void bonuses obtained through improper means, fraud, or exploitation of system loopholes
• Promotions are subject to a defined validity period; expired bonuses cannot be used or reinstated

6. Game Rules and Outcomes

All games offered on the 7sea platform use a Random Number Generator (RNG) system that has been certified by recognized independent auditing bodies. This ensures that every game outcome is truly random, fair and cannot be manipulated by any party.

• The outcome of each game is final once the round or game session has been completed
• Any queries or disputes regarding game results must be submitted within 72 hours after the incident
• 7sea reserves the right to void winnings arising from technical errors, system faults, or games played during service disruptions
• Users are responsible for maintaining a stable internet connection while playing; 7sea is not liable for losses resulting from connection disruptions
• Any attempt to exploit technical vulnerabilities or use third-party software to gain an unfair advantage is a serious violation

7. Prohibited Activities on the 7sea Platform

Users are strictly prohibited from engaging in any of the following activities on the 7sea platform:

• Identity fraud — registering or playing using another person's identity
• Money laundering — using the platform to conceal or transfer illegally obtained funds
• Use of bots or automation — using bots, automated scripts, or any technology to substitute human actions during gameplay
• Collusion — colluding with other users to manipulate game outcomes or exploit the bonus system
• Hacking and technical exploits — attempting to access restricted areas of the platform, injecting malicious code, or exploiting technical vulnerabilities
• Account selling — selling, transferring, or leasing a 7sea account to another party
• Promotion abuse — registering multiple accounts solely to collect bonuses or promotional offers repeatedly

8. Privacy and Personal Data Protection

7sea is committed to protecting the privacy and personal data of all users in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). The collection, use, and storage of your personal data is carried out in accordance with the 7sea Privacy Policy, which forms part of this agreement.

By accepting these Terms and Conditions, you give 7sea consent to:

• Collect and process personal data required for platform operations and legal compliance
• Use your information for verification, security and fraud prevention purposes
• Send service-related communications, promotions and platform updates (you may opt out at any time)
• Sharing required data with regulatory authorities when mandated by law

For more details, please refer to 7sea Privacy Policy in full.

9. Liability Limits and Disclaimer

The 7sea platform is provided on an "as is" and "as available" basis. While we strive to ensure uninterrupted platform operation, 7sea does not guarantee that the service will always be free from errors, disruptions or delays.

7sea is not liable for any losses arising from:

• Technical disruptions, system maintenance, or third-party failures beyond our control
• Game outcomes that occur fairly in accordance with the stipulated RNG mechanism
• Losses resulting from unauthorized account access by third parties due to the user's own security negligence
• Changes in laws or regulations affecting the availability of services in certain jurisdictions
• Delays in transaction processing by banks or third-party payment providers

In any event, 7sea's maximum liability to a user shall not exceed the account balance held by that user at the time the event giving rise to the claim occurred.

10. Account Suspension and Termination

7sea reserves the right to suspend or terminate a user's account at any time, with or without prior notice, if:

• The user violates any terms in this document
• There is suspected fraudulent activity, money laundering, or other illegal activities
• The user provides false information during registration or the KYC process
• Account inactive for more than 12 consecutive months
• There is a legal compliance requirement or directive from the relevant authorities

Users may also request the closure of their own account at any time by contacting the 7sea support team. Prior to closure, all valid balances will be processed for withdrawal once the required review is completed, subject to any active bonus conditions at that time.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operations of the 7sea platform. Any disputes arising from the use of this platform shall be resolved through the following process:

1. Live consultation — Users are encouraged to contact the 7sea support team first to resolve any issues in a friendly and efficient manner
2. Formal escalation — If the initial negotiation is unsuccessful, the user may submit a formal written complaint to the 7sea management team
3. Arbitrage — Should the dispute remain unresolved, both parties agree to refer the matter to binding arbitration by a mutually appointed neutral party

During any active dispute, users are not permitted to take any public or media action that may damage 7sea's reputation before the internal resolution process has been fully completed.

12. How to Contact 7sea

If you have any questions, concerns or feedback regarding these Terms and Conditions or any aspect of 7sea's services, our team is ready to assist you:

• Live Chat: Available directly on the 7sea platform and app, 24 hours a day, 7 days a week
• Support Email: [email protected] (reply within 24 hours on business days)
• FAQ: Visit page FAQ for instant answers to common questions

We value every piece of feedback from our users and are committed to responding to all enquiries thoroughly and in a timely manner.